What is Opal Desk?

Opal Desk provides remote front desk support for beauty professionals and client-based businesses. We help manage calls, booking, client communication, texting, and front desk tasks so you can stay focused on your clients while maintaining a professional experience.

Who is Opal Desk designed for?

We primarily support beauty professionals, salon suite owners, beauty collectives, and other client-based service businesses that want reliable, professional front desk support without the overhead of in-house staffing.

Do you use AI or virtual agents?

No way! Opal Desk is built around real human support. While we use technology to stay organized and efficient, your clients communicate with real people trained to represent your business professionally.

Will my clients know they’re speaking to a remote front desk?

Our goal is to provide a seamless extension of your business. We customize communication, booking workflows, and client support to match your brand and client experience.

What services do you provide?

Services may include live call answering, appointment booking, client communication, texting, missed-call follow-up, answering FAQs, escalation handling, and front desk support tailored to your business.

Do you use my existing booking system?

Yes! We can generally work directly within your existing booking platform, so appointments, notes, and communication stay organized in one place.

Can I keep my current business number?

In most cases, yes! We can typically work with your existing business number so your clients can continue reaching you in the way they already know and trust.

Can you text my clients?

Yes! Text communication, missed-call text backs, appointment support, and client follow-up options are available.

Can support be customized for my business?

Absolutely! Every business has different workflows, communication preferences, booking systems, and client expectations. We customize support to fit your business and brand experience during our onboarding process.

How does onboarding work?

We start with a consultation to learn about your business, workflow, booking system, and communication preferences. From there, we customize your setup, create support guidelines, and prepare your business for launch.

Will I still stay informed about client communications?

Of course! Opal Desk is designed to support your business, not replace your visibility into it. Communication workflows, escalations, and reporting are discussed during onboarding, so you stay informed and in control of your client experience.

How much does Opal Desk cost?

Pricing varies based on your business size, support needs, and level of coverage. Current plans start at $499/month for most solo providers and $649/month for multi-provider support. Customized solutions are also available.

Is there a contract?

Nope! No long-term contracts involved. Services are billed on a month-to-month basis so you can choose the level of support that works best for your business.

Is there a fee to get started?

Yes. Most businesses have a one-time onboarding fee starting at $99. This helps us customize your setup, learn your workflow, and prepare your business for launch.

How do I get started?

Fill out the contact form on our Let’s Talk page and we’ll reach out to learn more about your business, answer questions, and discuss the best support options for your workflow.